Company Description

By combining the best of human and artificial intelligence, iAdvize's conversational platform enables brands to offer their customers an authentic and personalized online shopping experience on a large scale.

Consumers have massively adopted messaging in their daily lives. 85% of them want to interact with a brand in the same way they interact with their loved ones: via messaging. It's simple, personal and engaging.

As a provider of a complete solution for pre-sales and customer service, iAdvize has had a single mission since its creation in 2010: to make brands conversational.

To deliver this experience on a large scale, iAdvize offers safe, compliant, and connected AI copilots : 

• iAdvize Copilot™ for Shoppers : Boost sales 24/7 with an AI shopping assistant to remove purchase barriers and achieve 10x conversions
• iAdvize Copilot™ for Agents : Double agent productivity and Increase service quality with reliable AI copilots

iAdvize is also defined by the over 200 talented people who proudly work for us in Nantes (France, our headquarters), Paris, Düsseldorf (Germany) and Boston (US); We are proud to be a Great Place to Work and a FrenchTech Next 40 and 120 prizewinner.

The well-being of our employees is essential to us, and every year our teams take numerous initiatives to ensure that we can all evolve in a working environment conducive to personal and professional fulfillment.

Convinced by the major asset that diversity represents in our teams, we are proud to count over 45% of women in our workforce. 

We are also convinced that sustainable growth can only be achieved by taking into account ambitious objectives from a societal & environmental point of view. In 2022, we launched a multi-disciplinary working group on CSR issues, with the aim of reducing our carbon emissions, forging responsible partnerships and supporting the conversational transformation of e-commerce towards a more sustainable model. 

Job Description

Are you passionate about technology, AI, and delivering exceptional customer experiences? We're looking for a motivated Customer Success Implementation Intern to join our team and help us empower businesses to connect with their audiences through cutting-edge digital solutions.

What You’ll Do:

As a Customer Success Implementation Intern, you’ll play a key role in implementing our innovative platform for clients. Working in a fast-paced tech environment, you’ll lead deployment projects, streamline onboarding processes, and help businesses unlock the full potential of our solution.

Your Responsibilities

Project Management:

• Configure and implement our platform features to meet client needs, ensuring seamless integration with tools like messaging platforms, AI chatbots, and third-party channels.
• Track and analyze key project KPIs to propose strategies that enhance deployment success.
• Design and deploy chatbot workflows tailored to client requirements.
• Maintain high project standards by adhering to best practices and ensuring quality delivery.
• Collaborate with our Customer Success team to develop training resources and improve scalability.

Campaign & A/B Testing:

• Assist in setting up engagement campaigns and A/B tests, including targeting rules, AI bot design, and tracking.
• Document findings and share insights to improve future campaigns.
• Partner with the Business Analyst to establish measurement plans, define KPIs, and implement tracking systems.

What we're looking for

• Enrolled in a 4-year degree program in Business or Management.
• Passion for technology, innovation, and AI.
• Excellent organization and project management skills.
• Strong written and verbal communication abilities.
• Bonus: Experience in a SaaS environment is a big plus!

Additional information

• Contract: full time internship. If the internship is satisfactory, it may lead to a full time position.
• Compensation : internship wage
• Workplace: This position is open to full-remote, only from the US territory. If you live in Massachusetts, note that iAdvize's US office is based in Downtown Boston.
• Start date: as soon as possible
• You must be able to complete a full-time internship for a duration of 4 months minimum.
• You must be able to complete this internship legally with no sponsorship.

Why Join Us?

• Work remotely with a dynamic, supportive team.
• Build hands-on experience with cutting-edge technologies.
• Contribute to projects that make a real impact.
• Learn and grow in a collaborative, innovative culture.

Ready to shape the future of customer engagement? Apply today and help us redefine what’s possible!

iAdvize is committed to the diversity of its teams and practices a strict policy of non-discrimination in recruitment.

All your information will be kept confidential according to EEO guidelines.